If you would like to make a return or request a refund, please take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us.
Before a purchase is eligible for a refund, return or exchange, you must first contact us through our “Contact Us” form located at www.famfans.com/contact-us. Your name, email, order number and reason for a return are required prior to processing and accepting a return.
We will only accept return requests for items that are unopened, unused, with the original tags and stickers still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns or exchanges for items that were sold as markdowns or “on sale”.
If you wish to return your item, we must receive your request within 30 days of the date of purchase.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within 2 weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please contact us through our “Contact Us” form located at www.famfans.com/contact-us within 30 days of purchase to begin the process.
After you’ve submitted a return request, you will receive instructions on where to return the product. We recommend using the United States Postal Service with a trackable and insurable method such as Priority shipping.
You are responsible for paying for the return shipping costs.
If the item is marked “final sale”, “sale”, “closeout”, “clearance” or “on sale”, it does not qualify for a return, refund or exchange and cannot be refunded.
If you’re shipping an item over $50, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.